About Us
Era Image Consultancy & Training, founded by Era Ixora (also known as Madam Era), is a beacon of excellence in image consultancy, personal branding, customer service and sales as well as executive presence development.
With over 15 years of specialized expertise and 25 years of corporate experience spanning customer service, CRM, sales, marketing, and executive presence, we empower individuals and teams to achieve their highest potential.
Adding distinction to our team is Lt. Kol. Puan Seri Hjh Kamzaini Kamal (RTD), a former officer of the Malaysian Army with an illustrious career spanning 34 years of service. Her leadership roles included Senior Instructor at the Army Management Institute, Pay Staff Officer at the Army Training Command, and Head of Finance at the Joint Force Headquarters. Puan Seri has represented Malaysia on the global stage, including at the United Nations General Assembly in 2014, where she contributed to key deliberations on UNIFIL troop logistics. Her expertise enriches our training programs with insights into leadership, protocol, and strategic planning.
Bringing modern edge to our services is Sofea Softie, a Certified Health Coach, Skin Consultant, and Image Consultant. Her trend-savvy approach ensures clients stay contemporary and stylish while embracing confidence and individuality. Sofea's fresh energy complements the extensive experience of our senior experts, providing a dynamic and well-rounded perspective.
Our unique strength lies in seamlessly integrating image consultancy with confidence-building techniques, delivering a holistic approach to professional growth. Drawing on insights from customer service, CRM, etiquette, and protocol, we provide practical, actionable strategies that empower clients to thrive in today's fast-paced environment.
At Era Image Consultancy & Training, we are committed to helping individuals and teams elevate their image, enhance their confidence, and unlock their potential to achieve success.
Master Trainer
Era Ixora is a Certified Image Consultant and Corporate Trainer with over 15 years of experience transforming personal brands and sharpening professional images. She specializes in guiding individuals and teams to enhance their internal and external image, ensuring lasting success.
With 25 years of corporate experience—particularly in Customer Service, CRM, and Sales & Marketing—Era understands the powerful impact of appearance, behavior, and communication strategies on professional success. After leading teams and spearheading national initiatives in customer experience, she now delivers training programs that help individuals and teams stand out in today’s competitive landscape.
Whether it’s appearance, etiquette, or body language, her training equips clients to excel in both their personal and professional lives.
Her goal is simple: to help others dress for success, communicate confidently, and align their brand identity with their career goals.
Not limited to personal development services, Era helps teams generate more sales by refining their corporate branding, ensuring that the company presents a cohesive and powerful image that resonates with clients and stakeholders.
Through personal branding, corporate grooming, verbal and non-verbal communication strategies, she empowers teams to present themselves with confidence and professionalism.
Her tailored approach focuses on aligning a company’s image with its business goals, enabling teams to project credibility, build trust, and form stronger connections with clients. Whether it’s through appearance, body language, or etiquette training, Era ensures that her clients leave a lasting, positive impression in every interaction.
When a team’s image aligns with corporate values, it not only boosts sales but also enhances customer relationships and drives long-term success.
Qualifications
Bachelor Degree in Corporate Communications
Masters in Human Resource Management
Diploma in Professional Image Consultant
Our Associates
Lt. Kol. Puan Seri Hjh. Kamzaini Kamal (Retired)
Lt Kol Puan Seri Hjh Kamzaini Kamal (RTD) is a distinguished former officer of the Malaysian Army with an illustrious career spanning over 34 years of dedicated service. Born on September 25, 1961, in Alor Gajah, Melaka, she embarked on a journey marked by perseverance, leadership, and a commitment to excellence.
During her tenure, Lt Kol Puan Seri Hjh Kamzaini Kamal served in diverse and impactful roles, including:
Senior Instructor at the Army Management Institute
Pay Staff Officer at the Army Training Command
Finance Staff Officer at the Malaysian Armed Forces Headquarters
Staff Officer, Ladies Policy at the Army Headquarters
Head of Finance at the Joint Force Headquarters
Her contributions extended beyond national service. She was selected to represent the Malaysian Armed Forces internationally, including at the United Nations General Assembly (UNGA) in 2014, where she played a pivotal role in deliberations on reimbursement for Contingent-Owned Equipment for UNIFIL troops in Lebanon.
Post-Retirement Contributions
After her retirement on September 24, 2014, Lt Kol Puan Seri Hjh Kamzaini Kamal continued to contribute to the nation’s development. She served as a tutor at Open University Sri Rampai for two years, sharing her vast knowledge and expertise with the next generation.
Her remarkable career and life journey reflect her steadfast dedication to her country and her passion for education and leadership. She remains a source of inspiration and pride to those who know her, embodying the values of service, resilience, and achievement.
Qualifications
A Diploma in Accountancy (DIA) and a Bachelor of Business Administration in Human Resource Management (BBA-HRM) from MARA Institute of Technology.
A Master in Business Administration (MBA) from Universiti Utara Malaysia.
SofeaSoftie
Meet SofeaSoftie, a passionate and driven Health Coach, Skin, and Image Consultant, certified by Health Coach International, Dr. TWL & Era Image Consultant & Training dedicated to empowering individuals to embrace their confidence and look their absolute best.
With a Diploma in Business Management and academic advancement to the degree level at University of Malaya, Sofea combines her educational background with her expertise to make a meaningful impact in the beauty and wellness industry.
Sofea has transformed the lives of many by addressing skin concerns with care and precision, having trained over 1,000 participants and amassed years of hands-on experience since 2018.
Her unique blend of knowledge, creativity, and empathy sets her apart in helping her clients achieve personal transformation.
Previously a live host, Sofea inspired audiences with actionable advice and heartfelt support, guiding them to heal their skin and rediscover their confidence.
Now, she continues to engage her growing community on social media, offering practical skincare and beauty tips that resonate with followers. Sofea also channels her artistic talents as a makeup artist and hijab stylist, playing a pivotal role in our Style and Shoot services that bring her clients’ best selves to life. She ensures every client not only feels confident but looks flawlessly styled and ready for the camera.
As she paves her path as a beauty guru, Sofea is also mastering photography and video editing, showcasing her creativity while laying the foundation for exciting new ventures. Her commitment to building a professional network and connecting with like-minded individuals reflects her unwavering passion for skincare, beauty and makeup, wellness, and self-confidence.
Through her dedication and creative expertise, SofeaSoftie is redefining the art of transformation—empowering her clients to look, feel, and shine like their most confident selves.